Returns and Exchanges
What is the Exchange policy on Queens Collection?
Queens Collection, company policy does not provide Refund. However we are happy to exchange a garment for size and style if it doesn’t fit or you want something else instead.
You need to intimidate us within 6 hours of receiving the garment of your wish to exchange. Kindly email the details on queenscollection.in@gmail.com
Team Queens Collection is mostly likely to acknowledge your request and get in touch with you within two working days of receipt of the email. If the request is made in the stipulated time we are happy to facilitate an exchange once we receive the return courier.
Please note that as of now we don’t have a return pick up facility and you will have to dispatch the parcel yourself. Please don’t forget to take an acknowledgement receipt from the courier company as Queens Collection is not responsible for any lost return couriers.
Once we receive the parcel, we will initiate the exchange process.
The new courier will be sent to you on Queens Collection’s account but the return couriers expense to be borne by client.
Address: #6-3-850/1/3, GREENLANDS ROAD AMEERPET, NEAR-METRO PILLAR NO.1441, HYDERABAD – 500016
Contact: +91 96425 32132
Detailed Policy
- Garments from the “Sale” section or on a discount are not eligible for an exchange.
- An exchange request can be made only within 6 hours of receiving the product.
- Only products that are unused, unworn, unwashed, undamaged with all its labels and tags completely intact in original packaging are eligible for exchange.
- Please mention your name, address, tel. no., mail address and order ID on the parcel and with the size needed to be exchanged.
- Please note that exchange is allowed once per order only.
- Size or style exchange is available for a bigger or smaller size equal to the amount of the exchange product minus COD or delivery charged that were applicable.
- Store credit equaling the amount of the exchanged product less COD or shipping is valid for 30 days, incase you can’t make up your mind on the exchange immediately.
- Customized or a size is unavailable with us or made with measurements garments are not eligible for exchange.
Can I cancel my order?
Prepaid orders are not eligible for cancellation. You can cancel your Cash on Delivery order within 24 hours of order. Please call us on +91 96425 32132 or write to us at queenscollection.in@gmail.com to request a cancellation.
How will I receive the credit for my money when desired size or style of the exchange product is not available?
The credit note will be emailed to you, which you can use in next 30 days on the Queens Collection website. Please make sure that you use the credit in one go.
Can I exchange a part of my order?
Yes. You can exchange any products that are eligible for exchange within 48 hours of delivery. Please do note that items on SALE are not eligible for return or exchange.
My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 6 hours of receiving the product. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to get credit note to buy something else.
Why my exchange is not accepted?
We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering.
Final decision on Returns will be taken by the company.